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From Tools to Talent: How Service-as-Software Is Reshaping Enterprise Work
Software is entering a new phase. What used to serve as tools for users are now evolving into intelligent systems that can execute work independently. This transition, driven by advanced AI, is moving us beyond traditional Software-as-a-Service into a new model: Service-as-Software — where systems act as a digital workforce and deliver business results. Is SaaS Still Relevant? Software has moved from being Systems-of-Record that simply store data, to Systems-of-Engagement tha
2 min read
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