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Agentic AI doesn't just respond to prompts — it plans, acts, and completes entire workflows. Here's why the shift from chatbot to agent is the most important move your organization can make in 2026. Picture a logistics manager who starts every Monday with the same ritual: open three systems, pull shipment data, cross-reference carrier performance, flag the exceptions, write the report, send it to ops. It takes about two hours. Nothing in that process requires judgment. All of